How do I increase the heartbeat?

Products

• Data Loss Prevention Enforce
• Data Loss Prevention
• Data Loss Prevention Core Package

Issue/Introduction

File Reader will restart because it has not received a heartbeat within the timeout period. Increasing it can reduce the number of File Reader restarts.

Environment

15.x

Resolution

1. Enter the advanced settings of the server in question.

2. Locate and increase value the following Advanced Server Settings: BoxMonitor.HeartbeatGapBeforeRestart

The heartbeat is expressed in milliseconds. 

3. Save changes and recycle the server.

Additional Information

See also: Article ID: 16014 DLP File Reader restarts excessively