How do I increase the heartbeat?

Products

• Data Loss Prevention Enforce

Issue/Introduction

File Reader will restart simply because it has not received a heartbeat within the timeout period. Increasing it can reduce the number of File Reader restarts.

Resolution

1. Enter the advanced settings of the server in question.

2. Locate and change the following value:

BoxMonitor.HeartbeatGapBeforeRestart

The heartbeat is expressed in milliseconds. 

 

3. Save changes and recycle the server.