Users cannot login to the application due to misconfiguration of the Active Directory (AD) lookup. The domain dropdown is available but no one can log in to the application, including the Administrator.The following error may be present in the Tomcat log:
09 May 2012 11:46:43,512- Thread: 14 SEVERE [com.vontu.enforce.authentication.kerberos.KerberosAuthenticationService] Default KDC not set
09 May 2012 11:46:43,525- Thread: 14 SEVERE [com.vontu.enforce.authentication.AuthenticationServiceFactory] Unable to initialize the EnforceAuthenicationService
The Active Directory (AD) lookup must be reconfigured and the Manager restarted.
To resolve the access issue: