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Error message displays when user attempts to uninstall the agent


Article ID: 160130


Updated On:


Data Loss Prevention Endpoint Prevent Data Loss Prevention Endpoint Discover


In some cases when a DLP administrator uses the AgentMsi to uninstall agents, an error message displays. 


The error message displays when special characters are used with escape characters and when localized characters are used when running the UninstallPwdKeyGenerator.exe utility to create the uninstallation password.

When localized characters or special characters are used with escape characters in the command shell, hashes are created that prevent the agent uninstallation from completing.


Avoid using the following characters and character combinations:

  • Special characters in combination with characters that are used as escape characters.
  • Localized characters; for example, using  مستخدم can generate a hash, but the garbled string πéñπâ│πâë is hashed instead of the intended password.
  • Special characters like ^ and & at the end of the password; these characters can generate a hash as illustrated below: 

UninstallPwdKeyGenerator.exe -xp=!2345^

Use a combination ASCII characters for your password. You can use uppercase letters, lowercase letters, numbers, and special characters: [email protected]#$%*()_+.