Error message displays when user attempts to uninstall the agent

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Article ID: 160130

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Endpoint Discover

Issue/Introduction

In some cases when a DLP administrator uses the AgentMsi to uninstall agents, an error message displays.

Cause

The error message displays when special characters are used with escape characters and when localized characters are used when running the UninstallPwdKeyGenerator.exe utility to create the uninstallation password.

When localized characters or special characters are used with escape characters in the command shell, hashes are created that prevent the agent uninstallation from completing.

Resolution

Avoid using the following characters and character combinations:

Special characters in combination with characters that are used as escape characters.
Localized characters; for example, using مستخدم can generate a hash, but the garbled string πéñπâ│πâë is hashed instead of the intended password.
Special characters like ^ and & at the end of the password; these characters can generate a hash as illustrated below:

UninstallPwdKeyGenerator.exe -xp=!2345^ More? More? A2D10F354BB54BD558EFA49DCB0FAC51BAA1673E

Use a combination ASCII characters for your password. You can use uppercase letters, lowercase letters, numbers, and special characters: [email protected]#$%*()_+.