Error 1075 starting DLP services after upgrading to Oracle 11g

Products

• Data Loss Prevention Enforce

Issue/Introduction

After upgrading to Oracle 11g, the Vontu Manager and Vontu Incident Persister services fail to start with the message:

Error 1075: The dependency service does not exist or has been marked for deletion.

Resolution

The DLP services have been configured to be dependent on the Oracle services in order to start as described in KB TECH221264. Update the following registry keys with the new name of the Oracle listener service:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VontuIncidentPersister\DependOnService
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VontuManager\DependOnService

After making these changes, the server must be rebooted for them to take effect.