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csv lookup failed then unloaded when the last token is empty.
Article ID: 160106
Updated On:
Products
Data Loss Prevention Enforce
Issue/Introduction
Loading a csv attribute from System > Attribute > Custom Attribute > Reload Lookup Plug-ins is done. It is succeeded, an event "Loaded Custom Attribute Lookup Plug-ins" 2112 is displayed.
But when the lookup happens, it fails, an event "Custom attribute lookup failed" 2115 is displayed, then is unloaded.
But when the lookup happens, it fails, an event "Custom attribute lookup failed" 2115 is displayed, then is unloaded.
Resolution
When loading a csv attribute, it doesn't check the all tokens. If the last token is empty, the lookup fails, then the attribute is unloaded. IncidentPersister.log logs like below:
XXXX/XX/XX XX:XX:XX (SEVERE) Thread: 14 [com.vontu.enforce.workflow.attributes.LookupRequest.doSingleLookup] Failed to instantiate lookup plug-in com.vontu.lookup.csv.CsvLookup. It was unloaded.
com.vontu.api.incident.attributes.AttributeLookupException: Failed to instantiate lookup plug-in com.vontu.lookup.csv.CsvLookup. It was unloaded.
:
:
Check the csv file and ensure the last token is not empty.
This error can also be caused by a white space at the end a configuration option in CsvLookup.properties.
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