Network monitor does not show traffic on RHEL x64

Article Id: 160089

Status: Published

Updated On: 28-03-2014 14:57

Legacy Id: TECH220354

Products:

Data Loss Prevention Network Monitor

Issue/Introduction:

Network Monitor does not show traffic on RHEL x64 for DLP version 10 and older.

Even though tcpdump shows traffic on the eth# that you have configured your Network Monitor to look at you do not see traffic in system overview for your Network Monitor, or the Traffic screen.

Resolution:

Symantec DLP does not support RHEL x64 on version 10 and under.

To make packetcapture work you will need to reinstall the OS with 32 bit Linux / RHEL then reinstall Symantec DLP and configure as Network Monitor.

To find out if you are running 32 bit or 64 bit RHEL you can run the following command: uname -a

If you see x86_64 then you are running a unsupported OS

If you see i386 then you are running a supported OS and have a different problem which you may need to contact support for and provide your packetcapture and filereader logs.

Supported output: [[email protected] ~]# uname -a
Linux lakota.engdlp.symantec.com 2.6.18-92.el5PAE #1 SMP Tue Apr 29 13:31:02 EDT 2008 i686 i686 i386 GNU/Linux