Error during installation: Cannot create user

Article Id: 160067

Status: Published

Updated On: 05-04-2013 13:27

Legacy Id: TECH220298

Products:

Data Loss Prevention Enforce

Issue/Introduction:

During the installation of the Enforce server an error dialog pops up with the following:

--
Setup
User Create Failed
net use failed
No valid response was provided.
--

The installation fails.

Resolution:

Relevant version: 8.0 and up

If the password provided for the protect user is over 14 characters, the 'net user /add' command expects an additional response to a Y/N question. If no response is received, the user creation will fail.