The User Roles for this account are not set correctly. To modify, follow the instructions below:
- Log into the DLP console using your Admin account
- Click on System, then Roles, from the main menu
- Ensure the correct attributes are ticked under display attributes shared.
- Add the role you have created to the user account you will be using.
- Log out and back in under the modified user account. Proceed to an incident to ensure you are now able to see the file locations and information.