Failed to clean up \Vontu\Protect\XXXX folder

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Article ID: 160039

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After installing MS patches the permissions on \Vontu\Protect\XXX folders are not the correct ones, causing a FileReader restart.

The following error can be found in the FileReader0.log


Nov 16, 2011 9:10:57 AM com.vontu.discover.FolderCustodian cleanupContents
WARNING: Failed to clean up folder D:\Vontu\Protect\Pstlocalcopy. The folder no longer exists or permissions were revoked.
Nov 16, 2011 9:10:57 AM com.vontu.discover.FolderCustodian cleanUp
WARNING: Failed to delete folder D:\Vontu\Protect\Pstlocalcopy
Nov 16, 2011 9:10:57 AM com.vontu.discover.FolderCustodian cleanupContents
WARNING: Failed to clean up folder D:\Vontu\Protect\Pstdepositfolder. The folder no longer exists or permissions were revoked.
Nov 16, 2011 9:10:57 AM com.vontu.discover.FolderCustodian cleanUp
WARNING: Failed to delete folder D:\Vontu\Protect\Pstdepositfolder
Nov 16, 2011 9:10:58 AM com.vontu.communication.transport.ConnectWrapperOperation select
INFO: connectOp select failed
Nov 16, 2011 9:10:58 AM com.vontu.communication.transport.ChannelManager processOperationResult
INFO: Operation com.vontu.communication.transport.ConnectWrapperOperation:1321452657068:boxmonitor:127.0.0.1:8100:[email protected] failed with exception: com.vontu.communication.transport.exception.TransportException: java.net.ConnectException: Connection refused: no further information
Nov 16, 2011 9:10:58 AM com.vontu.communication.transport.ChannelManager handleOperationFailure
INFO: removing session from cache:
[email protected] for id: boxmonitor:127.0.0.1:8100
Nov 16, 2011 9:10:58 AM com.vontu.communication.transport.ConnectWrapperOperation select
INFO: connectOp select failed

Resolution

First check if the \Vontu\Protect\XXXX folders have the right permissions for the local protect account (Full access). If not, apply them.
After applying the permissions, restart the services as per TECH220062 -
What is the correct order to restart manually the Symantec DLP Enforce Services.

The FileReader and all other services should start normally.  If not, recheck the FileReader.log for further troubleshooting.