The Endpoint FlexResponse plugin will not run.
Errors in FileReader log:
SEVERE 74307 PluginHost failed to load plugin: rsplugin_flexresponse.zip
Errors from main EDPA log:
07/25/2011 15:04:28 | 2164 | INFO | FlexResponsePluginProxy | IPC EXECUTE PLUGIN message was sent.
07/25/2011 15:04:28 | 816 | WARNING | FlexResponseHost | Failed to import Python plugin module
07/25/2011 15:04:28 | 816 | WARNING | FlexResponseHost | Failed to load plugin
Errors while installing:
Failed to retrieve database key. Error code: 1
This means that the plugin was not installed properly on the endpoint.
There is an error in the V 11.0 Admin guide that says to run utility flrinst.exe in the Tools sub directory of the Agent install directory.
For Example: \program files\manufacturer\endpoint agent\Tools
However, the Endpoint FlexResponse flrinst.exe utility must be run from the folder where the Symantec DLP Agent is deployed. By default, that directory is located at:
C:\Program Files\Manufacturer\Endpoint Agent\
To install a plugin go to the directory where the Agent is installed. In this example, the Agent is installed in C:\Program Files\Manufacturer\Endpoint Agent, then the command to run is:
C:\Program Files\Manufacturer\Endpoint Agent>flrinst.exe -op=install -package=myplugin.zip.
Page 1165 of the v 11.1 Admin Guide has the correct instructions.