Enforce is unable to send SMTP notification emails

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Article ID: 159934

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

The SMTP Server does not receive email from the Enforce Server upon an email being sent out

Resolution

Relevant versions: ALL

Symptoms:


1) An email can manually be sent via the SMTP Server from the Enforce Server using telnet
2) The SMTP Server (Exchange) is setup properly. The Exchange Server has the relay options set properly so that incoming mail actually gets processed. 
 
For reference see: 
 
3) The SMTP Server does not receive any email from the Enforce Server once Enforce has sent out the email
4) The Enforce Server attempts to send an email to the SMTP Server but an email does not get sent


Solution:

When McAfee AV 8 or newer is installed, you have to add the Vontu application to the permitted list of processes for sending out mail. The executable file to add is "java.exe".

Otherwise, McAfee will not allow SMTP communication between Enforce (running within Java ) and the SMTP Server.

Note: It's possible other issues could result in the inability to send out emails from the Enforce Server. If this solution does not resolve your problem, please contact Technical Support.