Endpoint Agent shows up in UI even though it has been removed or hostname has changed

Article Id: 159926

Status: Published

Updated On: 23-01-2014 00:29

Legacy Id: TECH219961

Products:

Data Loss Prevention Endpoint Discover

Issue/Introduction:

The Endpoint Agent has been removed but the agent still shows up in the UI. How do I remove it?

The same issue occurs when the Endpoint machine name (hostname) has changed.

Resolution:

Whenever an Endpoint Agent has been removed, for example, when an employee leaves the company, you must manually delete the Agent from the EndPoint Server.

If an Endpoint Machine's Hostname changes, the Endpoint Server will recognize the new hostname and list it in the UI. However, the old hostname will also be listed and must be deleted manually.