Custom Attribute lookup plugin not working after upgrade to 8.0

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Article ID: 159918

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After upgrading to V8 custom attribute plugins no longer function

Resolution

TOMCAT logs show the following error

 22 Apr 2008 09:53:39,216- Thread: 13 WARNING [com.vontu.manager.admin.workflow.attributes.CustomAttributeLookup] com.
xxxxLookup not found in Loaded plugins, the plugin chain may be misconfigured or the plugin may have been unloaded.

This could happen if:

  1. Plugins.properties has duplicate entries of com.vontu.plugins.execution.chain.
    Or
  2. If only one Plugins.properties file is modified.  This file is located in two places: Vontu\Protect\config\Plugins.properties and  Vontu\Protect\plugins\Plugins.properties.
  3. Plugins.properties execution chain is not properly configured

Resolution:

1. If there are duplicate entries, comment out the duplicates.

2. Check both locations for the Plugins.properties files and update them with the correct information and restart the Manager.

Example:

# Plugin Execution Chain.
# A comma-separated list of attribute lookup plug-ins to be executed in sequence.
# Example: com.vontu.lookup.script.ScriptLookup, com.vontu.lookup.xls.ExcelLookup, com.vontu.lookup.script.ScriptLookup
# This example will execute Script Lookup #1 -> ExcelLookup -> Script Lookup #2
# Even if there is only one plugin in the chain, it must be listed here.
com.vontu.plugins.execution.chain=com.vontu.lookup.script.ScriptLookup

3.  Check Plugins.properties execution chain and make sure it is properly configured.