When starting the Vontu services, the error 'An error 1069 - The service did not start due to a logon failure' is displayed and no logs are written

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Article ID: 159910

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

When trying to start the Vontu Services, the following error is displayed:

"An error 1069 - The service did not start due to a logon failure"

Resolution

Check with your System Administrators as there could have been a reset of the Local Policy on the System which could cause an issue. 

Check the login-as-a-service rights as they may have been removed from protect and protect_update accounts. 

Then manually re-enter the credentials under the Properties of the Services for those accounts for each service and start the services.

References:

The Vontu Monitor service doesn't start with error "Failed to load JVM"

Error 1053: The service did not respond to the start or control request in a timely manner