Error 1069: "The service did not start due to a logon failure' is displayed and no logs are written" in DLP

Products

• Data Loss Prevention Enforce
• Data Loss Prevention

Issue/Introduction

When trying to start the Symantec DLP services, the following error is displayed:

 

"An error 1069 - The service did not start due to a logon failure"

Resolution

Check with your System Administrators as there could have been a reset of the Local Policy on the System which could cause an issue. 

Check the login-as-a-service rights as they may have been removed from protect and protect_update accounts. 

Then manually re-enter the credentials under the Properties of the services for those accounts for each service and start the services.

 

References:

Error 1053: The service did not respond to the start or control request in a timely manner

Can also be caused if someone has selected "User must change password at next logon."