KNOWN ISSUE: The Endpoint blocking of notepad print operation causes notepad process to hang

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

Issue:  If an endpoint block occurs while you are attempting to print from an application, after providing a reason and the prompt is dismissed, the application hangs and requires the task manager to kill the process.

Resolution

RELEVANT VERSION: V 9.0.1

Endpoint blocking of print operation may cause application process to hang.   The user needs to use task manager to kill process.

Workaround:

User can perform following steps to make the application respond:

1) Open command line window.
2) Type "net stop spooler".
3) Once spooler is stopped successfully, type "net start spooler".

Restarting the spooler as mentioned above will cause the application to recover from a hung state.

Etrack #1598001