I need to collect the crash dump information when this exception occurs to be sent to Technical support.

For DLP 10.0 and above, a dump file is created in the C:\Program Files\Manufacturer\Endpoint Agent\MemDump directory.  If the file is more than 0 bytes, then this is the file needed to investigate the crash.  If it is 0 bytes, the Endpoint agent did not crash, but hung, and we need to get a full memory dump.

For DLP 9.x and below, when the agent crashes, you will get a dialog box.  This box has a "click here" button.  Please click on that link rather than the "send error report" or "don't send"

 

A dialog box will be displayed.  Click the first "click here" link (the one next to "To view technical information about the error report, ")

 

The dialog box will contain a list of one or more files; locate the file with the .mdmp extension on your hard disk (using Windows Explorer or the Windows Search feature)

Copy the file to a different location; THIS MUST BE DONE BEFORE CLOSING THE DIALOGS THAT ARE CURRENTLY OPEN. Send this file to me.

 

Press "Close", "Close" and "Don't Send" to exit error reporting.