Troubleshooting IDM indexing errors for CIFS folders

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Protect
• Data Loss Prevention Endpoint Discover

Issue/Introduction

Some errors may be seen when creating the IDM index of a CIFS folder.  Troubleshooting steps are provided for these errors.

Resolution

While creating the IDM index of a CIFS folder, the following errors may be seen:

java.lang.OutOfMemoryError: unable to create new native thread

java.lang.OutOfMemoryError: unable to create new native thread

If these errors are seen, follow these steps to fix the issue (for the Enforce Server on Windows only):

1. Add the following property to the Indexer.properties file on the Enforce Server:

idmindexer.use.jcifs=false

Note: If the property already exists (and is set to true) then set it to false.

2. Manually copy the following files from the Network Monitor directory C:\Vontu\Protect\bin to the following directory on the Enforce Server: C:\Vontu\protect\bin

• smb.bat

• smbu.bat

3. Make sure the Enforce service user has READ/EXECUTE access to these scripts.

4. Restart the VontuManager service.

5. Retry the IDM indexing of the CIFS folder.