Can Symantec DLP release quarantined messages within SMTP Prevent?

Products

• Data Loss Prevention Network Prevent for Email

Issue/Introduction

How can Symantec DLP be set up to quarantine messages within SMTP Prevent and release them if needed?

Resolution

Relevant versions:  ALL

Currently the only DLP components that can natively quarantine items is Endpoint and Network Discover.

However, beginning with v12, there is a new Flex Response option for quarantining email items with SMTP Prevent. Please consult the Symantec_DLP_12.0_Email_Quarantine_Connect_FlexResponse_Implementation_Guide.pdf

This document gives the instructions necessary to implement this custom action. This document is included in the main documents zip file you can download from Symantec.