How to clear the catalina cache for Windows and Linux Enforce server.

Products

• Data Loss Prevention Enforce

Issue/Introduction

It may be necessary to clear the Catalina Cache to resolve issues related to the DLP Web Interface

 

These issues can range from not being able to login, 404 Error, RSOD, or web content not loading properly.

Cause

Corrupt Catalina Cache

Resolution

15.0 and Below

 

Windows Enforce Server

1. Shutdown the Vontu Manager service
2. Shutdown the Incident Persister service
3. Go to the following directory on the Enforce server C:\SymantecDLP\Protect\tomcat\work\Catalina\localhost
4. Rename the localhost folder to localhost.old
5. Restart  the Vontu Manager service
6. Restart the Incident Persister service

Linux Enforce Server
 
1. Shutdown the Vontu Manager service
2. Go to the following directory /opt/Vontu/Protect/tomcat/work/Catalina
3. Rename the localhost folder to localhost.old
4. Restart the Vontu Manager service

15.1 and Above

Windows Enforce Server

1. Shutdown the Symantec Manager service
2. Go to the following directory C:\Program Files\Symantec\DataLossPrevention\15.1\Enforce Server\tomcat\conf\Catalina
3. Rename the localhost folder to localhost.old
4. Restart the Symantec Manager service

Linux Enforce Server

1. Shutdown the Symantec Manager service
2. Go to the following directory /opt/Symantec/Data Loss Prevention/15.1/tomcat/conf/catalina
3. Rename the localhost folder to localhost.old
4. Restart the Symantec Manager service