How to clear the catalina cache for Windows and Linux Enforce server.

Article Id: 159808

Status: Published

Updated On: 30-08-2019 06:57

Legacy Id: TECH219688

Products:

Data Loss Prevention Enforce

Issue/Introduction:

It may be necessary to clear the Catalina Cache to resolve issues related to the DLP Web Interface

These issues can range from not being able to login, 404 Error, RSOD, or web content not loading properly.

Cause:

Corrupt Catalina Cache

Resolution:

15.0 and Below

Windows Enforce Server

1. Shutdown the Vontu Manager service
2. Shutdown the Incident Persister service
3. Go to the following directory on the Enforce server C:\SymantecDLP\Protect\tomcat\work\Catalina\localhost
4. Rename the localhost folder to localhost.old
5. Restart the Vontu Manager service
6. Restart the Incident Persister service

Linux Enforce Server

1. Shutdown the Vontu Manager service
2. Go to the following directory /opt/Vontu/Protect/tomcat/work/Catalina
3. Rename the localhost folder to localhost.old
4. Restart the Vontu Manager service

15.1 and Above

Windows Enforce Server

1. Shutdown the Symantec Manager service
2. Go to the following directory C:\Program Files\Symantec\DataLossPrevention\15.1\Enforce Server\tomcat\conf\Catalina
3. Rename the localhost folder to localhost.old
4. Restart the Symantec Manager service

Linux Enforce Server

1. Shutdown the Symantec Manager service
2. Go to the following directory /opt/Symantec/Data Loss Prevention/15.1/tomcat/conf/catalina
3. Rename the localhost folder to localhost.old
4. Restart the Symantec Manager service