A Detection server shows as "starting" but status never changes

Products

• Data Loss Prevention Enforce

Issue/Introduction

       The status of the Detection server shows as "starting" in the Enforce UI but the status never changes. The File Reader is in "starting" status and it keeps restarting.

Resolution

Check the FileReader.log file on the Detection server:

CORRECT FILE READER STARTING:

INFO: Launched process CE1.1.
Dec 8, 2010 3:45:40 PM com.vontu.cracker.rmi.RmiExtractorManagerProxy <init>
INFO: (DETECTION.601) Content Extraction started
Dec 8, 2010 3:45:41 PM com.vontu.detection.DetectionChain doStaticInitialization
INFO: Waiting for policies...
Dec 8, 2010 3:45:41 PM com.vontu.detection.policy.PolicyLogger configSourceInitialized
INFO: (DETECTION.9) Detection initializing with the following Policies [PCI - Payment Card Industry Data Security Standard(61.9),Test - 1(82.30),Test - 2(86.14)]
Dec 8, 2010 3:45:41 PM com.vontu.logging.LocalLogWriter write
INFO: Loaded 3 policies. 3 policies were loaded

FILE READER STARTING with issue:

INFO: Launched process CE1.1.
Dec 9, 2010 5:46:51 PM com.vontu.cracker.rmi.RmiExtractorManagerProxy <init>
INFO: (DETECTION.601) Content Extraction started
Dec 9, 2010 5:46:51 PM com.vontu.detection.DetectionChain doStaticInitialization
INFO: Waiting for policies...
 

 

The FileReader is waiting for the policies from the Enforce server. The solution is to restart the Vontu Monitor Controller on the Enforce server to reinitialize the communication between the Enforce and the Detection servers.

Please refer to TECH222070 Filereader fails to start for Long Term Solution