Rule to detect Subject keyword in email body is failing

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Article ID: 159778

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

No incidents are created when trying to detect keyword in the subject of emails.

Resolution

RELEVANT VERSIONS:  ALL

By default Symantec DLP enables detection on subject lines (or any other RFC2822 message headers). When the "Match On: Envelope" checkbox in the Conditions section of the Edit Rule page for keyword rules is unchecked, Symantec DLP ignores the header portion of each message.

See also:

KB 42551: What is the definition of an Envelope, Body or Attachment for each protocol?