Automatic Lookup for LDAP lookup plugin not working after upgrading to 11.6.2

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Article ID: 159766

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

After upgrading DLP to version 11.6.2, automatic lookups for the LDAP plugin no longer work.

However manual lookups work fine.

The setting for Automatic lookups is within the plugins.properties file. 
com.vontu.api.incident.attributes.AttributeLookup.auto=true

Resolution

***** The following workaround has been provided *****

The directory.jar file does not exist under \SymantecDLP\Protect\plugins folder <or> \Vontu\Protect\plugins depending on what version of DLP you started with.

Steps for Windows Enforce server
1) Copy <Do not Move> the directory.jar file from \Protect\lib\jar folder and paste it under the \Protect\plugins folder.
2) Reload the Lookup Plugins from the console via System > Lookup Plugins > Reload Plugins

Steps for Linux Enforce server
1) Putty to Enforce and logon as root
2) Determine where your DLP directory is located /opt/Vontu or /opt/SymantecDLP
<test  ls /opt/Vontu  or   ls /opt/SymantecDLP>
3) <Copy directory.jar to plugins directory>
    cp /opt/SymantecDLP/Protect/lib/jar/directory.jar /opt/SymantecDLP/Protect/plugins
4) <change file permissions to protect> 
   
chown protect:protect /opt/SymantecDLP/Protect/plugins/directory.jar
5) Reload the Lookup Plugins from the console via System > Lookup Plugins > Reload Plugins

This issue has been tracked as a defect per Etrack 3149391.