I can't make a connection to the Data Insight Management server

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Article ID: 159765

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

In the Enforce manager I set the host name and port correctly for the Data Insight Management Server.

I can retrieve the certificate.

When I test the connection with a good certificate, I get a red banner with the errror message:

"A connection could not be established to the specified server."

Resolution

Check the tomcat/localhost log and look for an error message like,

INFO [com.vontu.matrixcommunication.LoginTester] testlogin request failed, hostname in certificate didn't match: <10.71.81.81> != <hrn-dell960.hrntslab.com>

Where 10.71.81.81 is the host name you entered and hrn-dell960.hrntslab.com is the value of the "CN" attribute in the certificate.

Change the "Host Name" to match the "CN" value and test the connection again.

If you can't make the "Host Name" match the "CN" value due to name resolution issues, you can turn off the host name validation check.  See KB TECH219642 for details.