What DLP files needs to be excluded from DEP (Data Execution Prevention)

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Article ID: 159749

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Data Loss Prevention Network Prevent for Email

Issue/Introduction

What DLP files needs to be excluded from DEP?

Resolution

If there are excessive File Reader restarts happening on a Detection Server and we find the following in the hs_err_pid log files 

# A fatal error has been detected by the Java Runtime Environment:

#

#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x000007fef6a21983, pid=1104, tid=5568

its recommended to exclude DLP from DEP.

The files needed to be excluded are every file under \Vontu\Protect\bin directory eg. VontuMonitor.exe file.