Creating an EDM displays the error "Data file could not be read (Could not create version x):EDM Data file not found"
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Article ID: 159728
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Updated On:
Products
Data Loss Prevention Endpoint PreventData Loss Prevention Network MonitorData Loss Prevention Network Prevent for EmailData Loss Prevention EnforceData Loss Prevention Network DiscoverData Loss Prevention Network ProtectData Loss Prevention Endpoint DiscoverData Loss Prevention
Issue/Introduction
While creating or updating an EDM, the error "Data file could not be read (Could not create version x):EDM Data file not found" is shown
Resolution
If you encounter this error, verify the following:
Just the file name is in the EDM profile, not a path to the filename.
The source file used to make the index is located in %ProgramData%\Symantec\ServerPlatformCommon\<version>\datafiles (on Linux /var/Symantec/DataLossPrevention/ServerPlatformCommon/<version>/datafiles)
The EDM file with the specified name exists in the default directory (see the online help)
The EDM file is not locked or in use by another application
Protect user has read/write access to the file.
If you continue to have problems, please contact Technical Support for assistance.