If you encounter this error, verify the following:
- Just the file name is in the EDM profile, not a path to the filename.
- The source file used to make the index is located in %ProgramData%\Symantec\ServerCommonPlatform\<version>\datafiles (on linux /var/Symantec/DataLossPrevention/ServerPlatformCommon/<version>/datafiles)
- The EDM file with the specified name exists in the default directory (see the online help)
- The EDM file is not locked or in use by another application
- Protect user has read/write access to the file.
If you continue to have problems, please contact Technical Support for assistance.