Creating an EDM displays the error "Data file could not be read (Could not create version x):EDM Data file not found"

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Enforce
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Protect
• Data Loss Prevention Endpoint Discover

Issue/Introduction

While creating or updating an EDM, the error "Data file could not be read (Could not create version x):EDM Data file not found" is shown

 

Resolution

If you encounter this error, verify the following:

1. Just the file name is in the EDM profile, not a path to the filename.
2. The source file used to make the index is located in  %ProgramData%\Symantec\ServerCommonPlatform\<version>\datafiles (on linux /var/Symantec/DataLossPrevention/ServerPlatformCommon/<version>/datafiles)
3. The EDM file with the specified name exists in the default directory (see the online help)
4. The EDM file is not locked or in use by another application
5. Protect user has read/write access to the file.

If you continue to have problems, please contact Technical Support for assistance.