There are no information in Folder Risk Report instead of we have Discover incidents and have run Full scan several times

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Article ID: 159697

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

The Folder Risk Report is grey out even if you ran few full Discover scans and you receive new incidents.

Resolution

You have to review the datainsight_operational_0.log. If this file is empty, means the Data Insight Data Refresh service doesn't work.

Restart the Vontu Incident Persister service and review the log file.

The datainsight_operational_0.log should log the action of the Data Insight Data Refresh service. Wait until the process will be finished.

 After that, the Folder Risk Report will be populated.