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NULL value in the Incident snapshot recipient when you are using Distribution List (contains external email addresses) in Outlook
Article ID: 159676
Data Loss Prevention Enforce
When you are using Distribution List (contains external email addresses) in Outlook, the Incident snapshot recipient contains the NULL value and when you try to open the Incident you get an "unexpected error".
The problem is present in version 10 and 10.5. The e-track is 2014520. This is fixed in v10.5.1 and v11.