Authentication fails with an error: "Invalid security code. Try again"
If you generate multiple security codes without accessing your online account, or the time gets out of sync on the device (for time-based tokens), your credential may become temporarily unusable. If this happens, try testing and resetting your credential.
1. Open VIP Access Desktop
2. Click on the icon in the top-left of the application window and select Settings.
3. Click Reset
For other credential types such as VIP Access for Mobile and hard tokens, follow these steps:
Note: If resetting the credential fails, try reinstalling VIP Access. If the credential is a hard token, it will need to be replaced.
Life expectency of a hard token in general under normal condition : 5 years or 15,000 security codes.
Batteries are not replaceable. Manufactured Year/Month are usually found at the rear side of the device.