Authentication fails with an error: "Invalid security code. Try again" or "Enter a valid security code" when manually entering a security code for authentication.
The Symantec VIP mobile and desktop time-based apps use the device time as a reference to generate a new security code every 30-seconds. If the device time changes to an incorrect time, VIP security codes may fall out of sync and the code will fail during a validation attempt.
For VIP Access for Mobile and VIP hard tokens, follow these steps:
If the tests continue to fail, uninstall\reinstall the app. This will generate a new credential ID -- contact your organization helpdesk to assign the new credential ID to your account.
If the credential is a hard token, it likely needs to be replaced.
The life expectancy of a hard token in general under normal conditions is ~5 years or 15,000 security codes.
Batteries are not replaceable. Manufactured Year/Month are usually found at the rear side of the device.