Code 1802 Corrupt incident is received.

Products

• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Discover

Issue/Introduction

Code 1802 Corrupt incident is received

IncidentPersister_X.log logged like below:

2013/02/28 10:55:58 (SEVERE) Thread: 707 [com.vontu.incidenthandler.message.persist.IncidentPersistingThread.run] Exception while persisting incident l1361613185555.idc_1361254600234.idc
com.vontu.incidenthandler.UnrecoverablePersistingException: This incident has too many components so it will be discarded.
 at com.vontu.incidenthandler.message.persist.v11_6.SerializableMessagePersister.checkNoOfV11_6ComponentsIsInLimit(SerializableMessagePersister.java:86)

Resolution

This is designed behavior. If one message has too many components (more than 1000) then safeguard is provoked, the processing is destroyed.

For details on how to address, please see TECH221424.