Event Viewer error after installing Endpoint Agent

book

Article ID: 159587

calendar_today

Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention Endpoint Discover

Issue/Introduction

You receive the Event ID: 11729 in Windows Event Viewer after installing a version 9 Endpoint Agent.

Event Viewer shows the following:

Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11729
Date:  25/09/2009
Time:  13:07:55
User:  NT AUTHORITY\SYSTEM
Computer: -your computer name-
Description:
Product: AgentInstall -- Configuration failed.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 7b 30 43 39 42 36 38 41   {0C9B68A
0008: 36 2d 36 33 42 34 2d 34   6-63B4-4
0010: 37 33 46 2d 42 32 38 31   73F-B281
0018: 2d 32 34 37 37 34 46 42   -24774FB
0020: 42 46 46 37 33 7d         BFF73} 

Resolution

Please ensure that the application hooks you are trying to monitor exsist on the system you are attempting to install the Endpoint Agent on.

Cross reference the settings on the Agent Monitoring tab against the actual applications installed on the system you are attempting to install EDPA on.  

How To Access the Endpoint Agent Monitoring page:

Enforce UI / Administration / System / Overview > Click on your Endpoint server / Click Configure > Select Agent Monitoring tab

Example:  If you are attempting to monitor Firefox, make sure Firefox is installed on the endpoint agent.  The same goes for Lotus Notes, Outlook, MSN, etc.