Error: "ORA-00257: archiver error. Connect internal only, until freed" connecting to the DLP Database server

Products

• Data Loss Prevention Enforce

Issue/Introduction

The Enforce web interface is inaccessible with an error "HTTP Status 404 -" and the DLP tomcat log is full of various database connection errors. Upon testing the connection to the Oracle database from the Enforce server with the SQLPlus utility, you receive the error:

ORA-00257: archiver error. Connect internal only, until freed.

Cause

ArchiveLog mode is turned on for the database (DB), which is NOT a supported configuration.

Resolution

• Disable ArchiveLog Mode
• Broadcom does NOT support ArchiveLog Mode
• Other solutions are available via Oracle support, but are outside of Broadcom support.

Additional Information

After any changes are made to DLP or Oracle, you should restart the DLP Services to ensure a good connection with Oracle.