Custom Attributes are not loading automatically even though the plugin works manually

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Article ID: 159543

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Updated On:

Products

Data Loss Prevention Enforce

Issue/Introduction

The Custom Attributes will load manually when you click on Attributes -> Lookup, but are not loading automatically as expected.

Resolution

Custom Attributes are loading manually, which indicates the plugin is working.

Open the plugins.properties configuration file and check the values.  Review the following section:

# Automatic lookup.
# Specifies whether the lookup should be triggerred automatically when a new incident is detected.
com.vontu.api.incident.attributes.AttributeLookup.auto=true

Make sure the parameter com.vontu.api.incident.attributes.AttributeLookup.auto is set to 'true'.

It is crucial that the value contain lower case letters only. This value is case sensitive!

After editing the file, restart Vontu Manager and Vontu Incident Persister service on the Enforce server to make the change effective.

See TECH219230: How do you automatically reload attribute plugins?