How can I monitor a copy to an iPod, iPhone, or iPad using iTunes?
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Article ID: 159512
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Updated On:
Products
Data Loss Prevention Endpoint Prevent
Issue/Introduction
The customer is using iTunes to copy confidential data to an Apple iPod, iPhone or iPad. How can I monitor it?
Resolution
You can change or add this value in the Application Monitoring setting for the iTunes application. To do this, perform the following steps:
- For version 10.5: Login as Administrator into the hidden page at: https://<enforceserver>/ProtectManager/EndpointApplicationControlList.do .
- For version 11 and later: Login as Administrator, then navigate to System -> Agents -> Application Monitoring.
- Click on Add Fingerprint (Add Application in v11) and create a new application:
- Name: Apple iTunes
- Binary name: <leave empty>
- Internal name: iTunes
- Original Filename: iTunes\.exe
- Enable "Write CD/DVDs?" option
- Click on Save.
- Recycle the Endpoint server.
- Restart the EDPA service on the Endpoint Agent.
NOTE: To avoid performance problems with iTunes, Endpoint Agents should be at a minimum version of 10.5.3, or 11.1.1 (for version 11.x servers).
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