"Protect Error 2005" in the logs when a Discover Scan fails

Products

• Data Loss Prevention Network Discover
• Data Loss Prevention

Issue/Introduction

When the Discover scan fails, “Protect Error 2005” appears in the logs.

Environment

Data Loss Prevention

Resolution

When the Discover scan fails with this error, update the IncidentDetection.MaxIncidentsPerPolicy setting on the “Advanced Server Detail page” page.

To update the IncidentDetection.MaxIncidentsPerPolicy setting on the Advanced Server Detail page: 

1. Open Symantec DLP and log in as Administrator. 
2. In the navigation pane select: System -> Servers and Detectors -> Overview
3. From the Sever Overview page, Select the Discover Server in question. 
4. Click the Server Settings button. 
5. From the "Server / Detector Detail - Advanced Settings" page, go to the field labeled IncidentDetection.MaxIncidentsPerPolicy and increase the value to something greater than 10000. The value you enter depends on how much data you are scanning.