Endpoint Incident for Print/Fax Event Results in Highlighting Error

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Enforce

Issue/Introduction

Endpoint incident for a print/fax event generated by a Data Identifier policy will result in a Yellow Screen of Death (YSOD) on the incident page within the Data Loss Prevention (DLP) Enforce console.

"There was an error highlighting the violating text for this incident"

Cause

If the incident matches span more than one page of the printed output then incident snapshot results in YSOD.

 

Resolution

The YSOD issue is a known defect and occurs with Data Identifier based polices using SSN, ABA Routing Number, CCN, etc. Currently Symantec is working on a solution to the YSOD issue with Data Identifier policies and printer/fax detection.  

 

Applies To

DLP Enforce, Endpoint Prevent, and DLP agents are running the 12.0.1.01064 version.