Endpoint Incident for Print/Fax Event Results in Highlighting Error

Article Id: 159492

Status: Published

Updated On: 18-12-2014 10:14

Legacy Id: TECH218864

Products:

Data Loss Prevention Endpoint Prevent , Data Loss Prevention Enforce

Issue/Introduction:

Endpoint incident for a print/fax event generated by a Data Identifier policy will result in a Yellow Screen of Death (YSOD) on the incident page within the Data Loss Prevention (DLP) Enforce console.

"There was an error highlighting the violating text for this incident"

Cause:

If the incident matches span more than one page of the printed output then incident snapshot results in YSOD.

Resolution:

The YSOD issue is a known defect and occurs with Data Identifier based polices using SSN, ABA Routing Number, CCN, etc. Currently Symantec is working on a solution to the YSOD issue with Data Identifier policies and printer/fax detection.

Applies To

DLP Enforce, Endpoint Prevent, and DLP agents are running the 12.0.1.01064 version.