Endpoint Incident for Print/Fax Event Results in Highlighting Error


Article ID: 159492


Updated On:


Data Loss Prevention Endpoint Prevent Data Loss Prevention Enforce


Endpoint incident for a print/fax event generated by a Data Identifier policy will result in a Yellow Screen of Death (YSOD) on the incident page within the Data Loss Prevention (DLP) Enforce console.

"There was an error highlighting the violating text for this incident"


If the incident matches span more than one page of the printed output then incident snapshot results in YSOD.



The YSOD issue is a known defect and occurs with Data Identifier based polices using SSN, ABA Routing Number, CCN, etc. Currently Symantec is working on a solution to the YSOD issue with Data Identifier policies and printer/fax detection.  


Applies To

DLP Enforce, Endpoint Prevent, and DLP agents are running the version.