Discover Target Remains In Starting State in the Enforce UI

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Article ID: 159479

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Updated On:

Products

Data Loss Prevention Network Discover

Issue/Introduction

Discover target remains in starting state.  The statistics are not updated, yet scan detail logs show the scan is running.

 

Resolution

The scan is running, but the status update messages from the Discover Servers are not making them to Enforce.  The scan is working, but the UI is not updated.

A possible issue is that communication is failing with the Monitor Controller.  If this is the case, restarting the services may restart the communication.

Restart the VontuMonitorController on the Enforce Server.
Restart the VontuMonitor on the Discover Server.
Login to the Enforce. Start the scan and this time you should see the correct state.