Knowledge Search with an 's' at the end

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When I search for words with an 's' at the end (e.g. 'cats', 'dogs') the 's' is automatically cut and documents with 'cat' and 'dog' are found.

Environment

USRD 14.1, 17.0

Resolution

This is correct.

In the English language most plurals are created by adding an 's'.

This is different in other European languages. To prevent, that the 's' is cut, you need to change the

language in the Parse Settings for the Knowledge Search from 'English' to 'Other European'.

<Please see attached file for image>

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Additional Information

After this change, it's required to run pdm_k_reindex