Communication between the Detection Server and the Enforce Server drops after connection made

Products

• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Network Monitor
• Data Loss Prevention Enforce
• Data Loss Prevention Network Protect

Issue/Introduction

Dropped connectivity between detection server and Enforce.

Resolution

The Detection Server fails to establish communication with the Enforce Server because there is miscommunication between the Detection Server and Monitor Controller.

To resolve this issue:

1. On the Enforce Server, restart the Monitor Controller Process.
2. On the Detection Server, restart the VontuMonitor process.

If this does not resolve the issues contact Technical Support.