Communication between the Detection Server and the Enforce Server drops after connection made
Article ID: 159420
Data Loss Prevention Endpoint Prevent
Data Loss Prevention Network Monitor
Data Loss Prevention Enforce
Data Loss Prevention Network Protect
Dropped connectivity between detection server and Enforce.
The Detection Server fails to establish communication with the Enforce Server because there is miscommunication between the Detection Server and Monitor Controller.
To resolve this issue:
- On the Enforce Server, restart the Monitor Controller Process.
- On the Detection Server, restart the VontuMonitor process.
If this does not resolve the issues contact Technical Support.