Communication between the Detection Server and the Enforce Server drops after connection made
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Article ID: 159420
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Updated On:
Products
Data Loss Prevention Endpoint PreventData Loss Prevention Network MonitorData Loss Prevention EnforceData Loss Prevention Network Protect
Issue/Introduction
Dropped connectivity between detection server and Enforce.
Resolution
The Detection Server fails to establish communication with the Enforce Server because there is miscommunication between the Detection Server and Monitor Controller.
To resolve this issue:
On the Enforce Server, restart the Monitor Controller Process.
On the Detection Server, restart the VontuMonitor process.
If this does not resolve the issues contact Technical Support.