Communication between the Detection Server and the Enforce Server drops after connection made

Article Id: 159420
Status: Published
Updated On: 29-07-2014 04:34
Legacy Id: TECH218669
Products:
Data Loss Prevention Endpoint Prevent , Data Loss Prevention Network Monitor , Data Loss Prevention Enforce , Data Loss Prevention Network Protect
Issue/Introduction:

Dropped connectivity between detection server and Enforce.

Resolution:

The Detection Server fails to establish communication with the Enforce Server because there is miscommunication between the Detection Server and Monitor Controller.

To resolve this issue:

  1. On the Enforce Server, restart the Monitor Controller Process.
  2. On the Detection Server, restart the VontuMonitor process.

If this does not resolve the issues contact Technical Support.