Enforce error code 1806 - Response rule processing failed to start: initialization failed.

Products

• Data Loss Prevention Enforce

Issue/Introduction

Incidents are not being processed and the following Severe event is present in the Enforce console:

Code 1806
Summary Response rule processing failed to start
Detail Response rule processing failed to start: initialization failed.

The Symantec DLP Incident Persister service fails to start and the following error is present in the IncidentPersister0.log:

(SEVERE) Thread: 10 [com.vontu.command.CommandRuntime.initializeCommandRuntimeInstructions] Error initializing command: notify (ID 10).
com.vontu.command.CommandException: Required property is missing: message.numberOfLanguages.
 at com.vontu.command.Command.getMandatoryProperty(Command.java:69)
 at com.vontu.incidenthandler.command.enforce.Notify.initialize(Notify.java:228)
 at com.vontu.command.CommandRuntime$Instruction.inititlize(CommandRuntime.java:1204)
 at com.vontu.command.CommandRuntime$Instruction.access$500(CommandRuntime.java:1145)

Resolution

To identify which Response Rule is not configured properly, log into the DLP database using SQLPlus as the protect user and execute the queries below (replace the COMMANDINFOID= with the appropriate number from the log and RESPONSERULEID= with the number returned in the first query). Once you have identified the name of the Response Rule, modify it to use the correct language and other required fields.

select RESPONSERULEID from RESPONSERULECOMMANDINFO where COMMANDINFOID=10;

RESPONSERULEID
--------------
            13

select NAME from RESPONSERULE where RESPONSERULEID=13;

NAME
-------------
Notify Sender