Enforce error code 1806 - Response rule processing failed to start: initialization failed.

Article Id: 159411
Status: Published
Updated On: 23-01-2014 11:40
Legacy Id: TECH218647
Products:
Data Loss Prevention Enforce
Issue/Introduction:

Incidents are not being processed and the following Severe event is present in the Enforce console:

Code 1806
Summary Response rule processing failed to start
Detail Response rule processing failed to start: initialization failed.


The Vontu Incident Persister service fails to start and the following error is present in the IncidentPersister0.log:

(SEVERE) Thread: 10 [com.vontu.command.CommandRuntime.initializeCommandRuntimeInstructions] Error initializing command: notify (ID 10).
com.vontu.command.CommandException: Required property is missing: message.numberOfLanguages.
 at com.vontu.command.Command.getMandatoryProperty(Command.java:69)
 at com.vontu.incidenthandler.command.enforce.Notify.initialize(Notify.java:228)
 at com.vontu.command.CommandRuntime$Instruction.inititlize(CommandRuntime.java:1204)
 at com.vontu.command.CommandRuntime$Instruction.access$500(CommandRuntime.java:1145)

Resolution:

To identify which Response Rule is not configured properly, log into the DLP database using SQLPlus as the protect user and execute the queries below (replace the COMMANDINFOID= with the appropriate number from the log and RESPONSERULEID= with the number returned in the first query). Once you have identified the name of the Response Rule, modify it to use the correct language and other required fields.


select RESPONSERULEID from RESPONSERULECOMMANDINFO where COMMANDINFOID=10;

RESPONSERULEID
--------------
            13


select NAME from RESPONSERULE where RESPONSERULEID=13;

NAME
-------------
Notify Sender