All the Detection Servers shows “Unknown” Status.

Products

• Data Loss Prevention Enforce

Issue/Introduction

All the Detection Servers shows “Unknown” Status.

DLP Monitor Controller Logs shows the following :

INFO   | jvm 1    | 2022/03/30 03:50:45 | [org.apache.ojb.odmg.TransactionImpl] ERROR: Unexpected failure while locking
INFO   | jvm 1    | 2022/03/30 03:50:45 | Unable to contact lock server at 127.0.0.1:37328.
INFO   | jvm 1    | 2022/03/30 03:50:45 | org.apache.ojb.broker.PersistenceBrokerException: Unable to contact lock server at 127.0.0.1:37328.
INFO   | jvm 1    | 2022/03/30 03:50:45 |  at com.vontu.model.ojb.LockServerConnector.handleLockManagerError(LockServerConnector.java:164)
INFO   | jvm 1    | 2022/03/29 23:10:59 |  at oracle.jdbc.driver.DatabaseError.newSQLException(DatabaseError.java:133)
INFO   | jvm 1    | 2022/03/29 23:10:59 |  at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:199)
INFO   | jvm 1    | 2022/03/29 23:10:59 |  at oracle.jdbc.driver.DatabaseError.throwSqlException(DatabaseError.java:480)
INFO   | jvm 1    | 2022/03/29 23:10:59 | [org.apache.ojb.odmg.TransactionImpl] ERROR: Error while commit objects, do abort tx org.apache.ojb.odmg.TransactionImpl@XXXXXX, Can't lookup a connection

INFO   | jvm 1    | 2022/03/29 23:10:59 | [org.apache.ojb.odmg.TransactionImpl] ERROR: Could not prepare for commit

Resolution

Check the Email Prevent Configuration and make sure that the "trial mode" is not selected .