Failed to release an email using Flex Response with SMG Brightmail

Article Id: 159387
Status: Published
Updated On: 04-11-2014 14:28
Legacy Id: TECH218598
Products:
Data Loss Prevention Network Prevent for Email
Issue/Introduction:

When you open an incident and release the email using a Flex Response rule you got an error:

FlexResponse Action Failed
[Email Quarantine Connect Approve Action] failed with message: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

The same error is showed in Tomcat log.

Resolution:

The error is due to the wrong certificate configured in Brightmail.

Please login to the Brightmail Control  Center and verify the HTTPS certificate. See screenshot attached.


insert_drive_file Brightmail_cert.JPG
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