Upgrading Symantec Protection Engine (SPE) 7.0.3 to 7.5 prevents the symcscan service to start

Products

• Protection Engine for Cloud Services
• Protection Engine for NAS

Issue/Introduction

You tried to upgrade Symantec Protection Engine ("SPE") 7.0.3 to SPE 7.5 preserving the existing settings with upgrade option "2." You see the following series of xml validation errors in the install process (and /var/log/SYMCScan-install.log) and symcscan cannot get started after the installation failure.

liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).

    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).
    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).
    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).
    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).
    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    policy.xml:8: element NotificationTextAtTop: Schemas validity error : Element 'NotificationTextAtTop': This element is not expected. Expected is ( AccessDeniedMessage ).
    Failed to validate input file against schema file: policy.xsd
    ERROR: Unable to save - Validation failure
    policy.xml:8: element NotificationTextAtTop: Schemas validity error : Element 'NotificationTextAtTop': This element is not expected. Expected is ( AccessDeniedMessage ).
    Failed to validate input file against schema file: policy.xsd
    ERROR: Unable to save - Validation failure
    policy.xml:8: element NotificationTextAtTop: Schemas validity error : Element 'NotificationTextAtTop': This element is not expected. Expected is ( AccessDeniedMessage ).
    Failed to validate input file against schema file: policy.xsd
    ERROR: Unable to save - Validation failure
    policy.xml:8: element NotificationTextAtTop: Schemas validity error : Element 'NotificationTextAtTop': This element is not expected. Expected is ( AccessDeniedMessage ).
    Failed to validate input file against schema file: policy.xsd
    ERROR: Unable to save - Validation failure
    configuration.xml:29: element EnableNonViralThreatCategoryResp: Schemas validity error : Element 'EnableNonViralThreatCategoryResp': This element is not expected. Expected is ( EnableServerTooBusyResponse ).
    configuration.xml:86: element userlist: Schemas validity error : Element 'userlist': This element is not expected. Expected is ( system ).
    configuration.xml:163: element mediumrisk: Schemas validity error : Element 'mediumrisk': This element is not expected. Expected is ( insightdetected ).
    configuration.xml:178: element selfscantest: Schemas validity error : Element 'selfscantest': This element is not expected. Expected is ( resourcelogging ).
    Failed to validate input file against schema file: configuration.xsd
    ERROR: Unable to save - Validation failure
    configuration.xml:29: element EnableNonViralThreatCategoryResp: Schemas validity error : Element 'EnableNonViralThreatCategoryResp': This element is not expected. Expected is ( EnableServerTooBusyResponse ).
    configuration.xml:86: element userlist: Schemas validity error : Element 'userlist': This element is not expected. Expected is ( system ).
    configuration.xml:163: element mediumrisk: Schemas validity error : Element 'mediumrisk': This element is not expected. Expected is ( insightdetected ).
    configuration.xml:178: element selfscantest: Schemas validity error : Element 'selfscantest': This element is not expected. Expected is ( resourcelogging ).
    Failed to validate input file against schema file: configuration.xsd
    ERROR: Unable to save - Validation failure
    configuration.xml:29: element EnableNonViralThreatCategoryResp: Schemas validity error : Element 'EnableNonViralThreatCategoryResp': This element is not expected. Expected is ( EnableServerTooBusyResponse ).
    configuration.xml:86: element userlist: Schemas validity error : Element 'userlist': This element is not expected. Expected is ( system ).
    configuration.xml:163: element mediumrisk: Schemas validity error : Element 'mediumrisk': This element is not expected. Expected is ( insightdetected ).
    configuration.xml:178: element selfscantest: Schemas validity error : Element 'selfscantest': This element is not expected. Expected is ( resourcelogging ).
    Failed to validate input file against schema file: configuration.xsd
    ERROR: Unable to save - Validation failure
    configuration.xml:29: element EnableNonViralThreatCategoryResp: Schemas validity error : Element 'EnableNonViralThreatCategoryResp': This element is not expected. Expected is ( EnableServerTooBusyResponse ).
    configuration.xml:86: element userlist: Schemas validity error : Element 'userlist': This element is not expected. Expected is ( system ).
    configuration.xml:163: element mediumrisk: Schemas validity error : Element 'mediumrisk': This element is not expected. Expected is ( insightdetected ).
    configuration.xml:178: element selfscantest: Schemas validity error : Element 'selfscantest': This element is not expected. Expected is ( resourcelogging ).
    Failed to validate input file against schema file: configuration.xsd
    ERROR: Unable to save - Validation failure
    liveupdate.xml:20: element rapidrelease: Schemas validity error : Element 'rapidrelease': This element is not expected. Expected is one of ( product, updateserver ).
    Failed to validate input file against schema file: liveupdate.xsd
    ERROR: Unable to save - Validation failure
    Starting Symantec Protection Engine, please wait...
    XML file did not validate - configuration.xml
 

Resolution

Symantec Protection Engine (SPE) 7.0.3 was released after SPE 7.5.0 and the migration path from 7.0.3 to 7.5.0.34 is not supported. For SPE 7.5.0, You need to upgrade from 7.0.2 or the earlier.

Unless otherwise mentioned, any new release, which is version-wise older (such as SPE7.0.3) is unsupported for migration to any early-released and version-wise newer build (such as SPE 7.5), as the latter often times is built with the older internal components.

See the following product release details:

• SPE for CS: http://www.symantec.com/business/support/index?page=releasedetails&key=61688
• SPE for NAS: http://www.symantec.com/business/support/index?page=releasedetails&key=61690

which are listed in the order of release date.