Attention Customers of Symantec Endpoint Protection Small Business Edition (SEP SBE) and Symantec Endpoint Protection Cloud (SEP Cloud)
These products will be discontinued on November 2, 2020. On this date, the product will stop protecting the endpoints, and access to the console no longer will be available. We recommend that customers migrate to Symantec Endpoint Security Enterprise.
For more information, see Transitioning to Symantec Endpoint Security Enterprise Guide.
You experience one or more of the following errors or scenarios with Symantec Endpoint Protection Small Business Edition cloud (SEP SBE):
The agent activation process can take several hours to complete.
If agent activation has not occurred within four hours, follow these steps:
%in Windows Explorer, or by showing hidden files and folders.
Note: If the agent has never activated on any prior version, it may not have the 82/83 folders. If the folders do not exist continue to step 4.