Some UEFI motherboards fail to post after image restore

Products

• Ghost Solution Suite

Issue/Introduction

When using Ghost64.exe (build 12.0.0.4570 or 12.0.0.5560) to restore a BIOS based image to a UEFI only machine, or to a Hybrid UEFI machine (tries UEFI boot first and then BIOS), the computer fails to post after a reboot, making the machine unusable.

Cause

The firmware on a machine where UEFI has been implemented needs location information for the System and Boot Partitions, but in some cases this causes a firmware failure. Limited instances of this behavior have been reported to Support of this issue when restoring a BIOS based image to a machine running in Hybrid mode (machine tries a UEFI boot then BIOS).

 

Resolution

Symantec has a solution that no longer affects the firmware and it can be obtained by contacting Support as per the instructions provided at http://www.symantec.com/support/contact_techsupp_static.jsp

Applies To

Systems that have been reported to be experiencing the problem:

Microsoft Surface Pro 3 64bit UEFI

Dell R620 with a Dell PERC H710P 4 disk Raid 6

IBM Server Models x3550 M4, x3560 M4 and HS23