How to add WebDirector and some additional webengines to SDM IIS

Article Id: 15935
Status: Published
Updated On: 14-02-2018 06:50
Legacy Id: TEC1777604
Products:
SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Service Desk Manager has a built-in "load balancer" called Webdirector.

This technical document shows the steps (screenshots) how to use Webdirector with Microsoft InternetInformationServer used as WebServer.

 

 



How can I use the Service Desk Manager built-in "load balancer" (WebDirector) with InternetInformationServer (IIS)?

Environment:

WindowsUSRD 14.n and above

Resolution:

The attached zip file includes the screenshots showing the steps to define webdirector and webengines for IIS

WebDir_setup_IIS.zip.

 

 

 

 

 

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