How to add WebDirector and some additional webengines to SDM IIS

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Article ID: 15935

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk Manager has a built-in "load balancer" called Webdirector.

This technical document shows the steps (screenshots) how to use Webdirector with Microsoft InternetInformationServer used as WebServer.

 

 



How can I use the Service Desk Manager built-in "load balancer" (WebDirector) with InternetInformationServer (IIS)?

Environment

WindowsUSRD 14.n and above

Resolution

The attached zip file includes the screenshots showing the steps to define webdirector and webengines for IIS

WebDir_setup_IIS.zip.

 

 

 

 

 

Attachments

1558534641790TEC1777604.zip get_app