How to add WebDirector and some additional webengines to SDM IIS

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Service Desk Manager has a built-in "load balancer" called Webdirector.

This technical document shows the steps (screenshots) how to use Webdirector with Microsoft InternetInformationServer used as WebServer.

 

 

How can I use the Service Desk Manager built-in "load balancer" (WebDirector) with InternetInformationServer (IIS)?

Environment

WindowsUSRD 14.n and above

Resolution

The attached zip file includes the screenshots showing the steps to define webdirector and webengines for IIS

WebDir_setup_IIS.zip.