When the user that is in a custom security role for assets tries to view, edit or save (etc.) assets, such as computers, errors occur such as Access Denied or Permission Denied. Some areas may work, however, such as being able to see and edit computers. But when, for example, the asset is attempted to be saved, a permission error then occurs.
Permission errors can occur in any are of the Symantec Management Platform Console when the necessary rights have not been granted to a custom security role. For example:
Going to Home > Service and Asset Management can result in an Access Denied error:
Going to Manage > Assets > Organizational Types > Company can result in an Access Denied error:
Going to Manage > Service and Asset Management > CI Management or Home > Service and Asset Management > Manage Configuration Items can result in an Access Denied error:
Editing a specific resource type without any permissions can result in a Resource Edit Denied error:
Editing a computer without any data class permissions can result in no data classes seen and therefore not editable:
When permissions are removed while a user is working in the Symantec Management Platform Console, more severe errors can occur such as a Symantec Management Server Error:
In rare cases if permissions were corrupted during an upgrade or removed directly from SQL, trying to save an asset can result in errors on the edit window when trying to save the asset. This sort of error should not, however, occur when permissions are removed or not granted, such as through the normal configuration of a custom security role. Breaking inheritance for a permission may result in similar errors, but which generally instead result in one of the above errors or similar errors.
The custom security role does not have sufficient rights to perform the desired action.
Depending on where the permission error(s) occurs at, in general, use Security Role Manager to add additional appropriate permissions to the custom security role.
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