Error: "Insufficient permissions to perform this action" when attempting to forward Content Incident items

Products

• Messaging Gateway

Issue/Introduction

Attempting to forward items in Content Incident and Quarantine folders results in an error indicating insufficient permissions to perform this action.

Insufficient permissions to perform this action.

Cause

The administrator account has only View permissions on the Content Incident folder.

Resolution

Releasing and forwarding items from Content Incident and Quarantine folders requires the Modify permission to be set for the logged in administrator account.