Internet Auto Protect Block emails from Quick-Book

Products

• Endpoint Protection

Issue/Introduction

Not able to send emails from Quick-book when SEP Internet email autoprotect is enable.

Event Viewer:

Application    Error    QuickBooks    ACCOUNTING3.xxxx.local           4    An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 14.0":
****** WEBMAIL FAILURE ****** : Error code : 6

Application    Error    QuickBooks    ACCOUNTING3.xxxx.local           4    An unexpected error has occured in "Intuit QuickBooks Enterprise Solutions 14.0":
Got unexpected error 5 in call to NetShareGetInfo for path \\SBS\Drv_S\data\QB DATA\newWebb99 10-10-13.qbw

CCEmailProxy:-

[04/25/2014-08:04:13.908] ccEmailProxy : 1650 : 04e8 : TRACE_DEBUG : TRACE_LEVEL_ERROR : CProtocolSmtp::HandleMAIL : ProtocolSmtp_cpp579 :Unable to write to the server.

[04/25/2014-08:04:13.908] ccEmailProxy : 1650 : 04e8 : TRACE_DEBUG : TRACE_LEVEL_ERROR : CProtocolSmtp::QueueMessages : ProtocolSmtp_cpp293 :[0x4E8 (S)] MAIL FROM processing failed..

[04/25/2014-08:04:13.908] ccEmailProxy : 1650 : 04e8 : TRACE_DEBUG : TRACE_LEVEL_ERROR : CProtocolSmtp::ProcessQueue : ProtocolSmtp_cpp845 :Unable to write to the server.

Cause

Disabling SEP Internet email Auto protect resolves the problem.

Resolution

Symantec is aware of the issue and looking into it.

Applies To

SEP Version:: 12.1.4100.4126

Affected OS and Service Pack: Win 7 Sp1 64 Bit.